OwnerIntel is a skip tracing platform that allows users to search for homeowner contact information through single searches or bulk file uploads.
2
Who is OwnerIntel for?
OwnerIntel is designed for realtors, wholesalers, investors, land buyers, and anyone who needs to identify and contact property owners
3
How does single trace work?
Users enter the required information for one record, submit the search, and OwnerIntel returns available contact data associated with that property owner.
4
How does bulk trace work?
Users upload a CSV or Excel file with the required fields. The file is processed through the system, and once complete, the output file can be downloaded from the bulk upload page.
5
What information is required for a single trace?
Bulk upload requires:
Address
City
State
6
What columns are required for a bulk upload?
Bulk upload requires:
First Name
Last Name
Address
City
State
Zip
7
Will OwnerIntel accept similar header names?
Yes. The system should accept close header matches where possible, but users should still follow the required format as closely as possible to avoid delays or skipped rows.
8
What happens if a row is missing required information?
If a row is missing a required field, that row will be skipped and no credit will be deducted for it.
9
Is there a minimum number of rows for a bulk upload?
Yes. Bulk uploads must contain at least 10 records.
10
What happens if my bulk file is formatted incorrectly?
Files that do not follow the required structure may be delayed, rejected, or removed from processing. If there is an issue with your file, OwnerIntel may contact you by email.
11
When are credits deducted?
Credits are only deducted when a successful result is returned.
12
What counts as a successful result?
A successful result means at least one phone number or one email address is returned for that search or row.
13
What if no result is found?
If no result is found, no credit is deducted.
14
How long do bulk jobs take?
Bulk jobs are typically completed within 24 hours. Files submitted outside normal business hours may be processed the next business day.
15
Can I download my completed bulk file?
Yes. Both your uploaded input file and completed output file are saved, and completed files can be downloaded from the bulk upload page.
16
How long is search history stored?
Search history and prior job history are stored for 6 months, then automatically removed.
17
Do credits expire?
One-time credit packs expire after 3 months
Subscription credits expire after 60 days or while the subscription remains active, depending on the final account setup
18
Do you offer subscriptions?
Yes. OwnerIntel offers both one-time credit packs and monthly subscription plans.
19
How do subscriptions work?
Subscriptions renew automatically each month. On your renewal date, your credits reset based on the plan you selected.
20
Can I cancel my subscription?
Yes. You can cancel your subscription at any time before your next renewal date. Your access will continue through the end of your current billing cycle.
21
Can I update my payment method?
Yes. You can update your payment method from your billing or account section at any time
22
Can I buy additional credits?
Yes. If you need more credits, you can purchase additional credit packs through your account.
23
Do you offer refunds?
No. All purchases are final and non-refundable.
24
Why can’t I access my account?
Access issues may happen if you are using a VPN or accessing the platform from outside the United States.
25
Is OwnerIntel a consumer reporting agency?
No. OwnerIntel is not a consumer reporting agency, and its services may not be used for credit, insurance, employment, tenant screening, or any purpose covered by the Fair Credit Reporting Act.